Shipping and payment

Payment
The ordered goods to be sent mostly within 3 working days from receipt of order, but no later than 15 works. days.
However, if for some reason it is not possible to meet the deadline (out of stock ceased to produce ...), we will let you know immediately. The shipment of goods will be informed by e-mail.
We also offer express delivery - required advance agreement by e-mail or telephone.
The buyer is entitled to choose in ordering goods, one of these ways of delivery and payments in the Czech Republic:

Bank transfer

Czech Post ( Plain package 3-7 days )  €  3,16

Czech Post (package in hand , the post office ) - Czech Post  €  4,76

Czech Post (transport to Slovakia , 4-10 days )                    €  6,6

Our account is:

ČSOB Uherský Brod
Masarykovo nám. 72
688 01 Uherský Brod

Číslo účtu:
217 650 004/0300
SWIFT: CEKOCZPP
IBAN: CZ 67 030 000 000 002 176 500 04

Variable symbol corresponds to the number of your order.

Cash on delivery

Czech Post ( Plain - around package into 5 pieces of goods ; 2-5 days ) € 5,16

Czech Post ( Plain package ; 3-7 days )   € 5,6

Czech Post (package to hand the package to the post office ; up to 1 day ) €  6

Czech Post (transport to Slovakia 4-10 days )   € 10,2

We ask that you, our dear customers that in case of non-delivery of securities (as CP announces delivery to 3.The work days in the Czech Republic), payment on delivery, we communicate this fact immediately, preferably by e-mail.

Transport
Business package is the post after a failed delivery stored in the mail recipient 5 days.
Goods shipped by cash on delivery by Czech Post will pay upon receipt. If the order will not be sent COD customer picked up reserves seller to require the buyer an amount to cover the shipping costs of 250, - CZK. If the buyer wants to resubmit the booked goods (must clearly express their will only in writing, by e-mail), it will be charged 2 postage.

When ordering goods over 1999 CZK incl. VAT FREE Shipping

When the non-payment of our invoices issued by the deadline will be charged a penalty equal to 2% of the invoiced amount for each day of delay.
The buyer is obliged to delivered goods and the documents attached immediately after their receipt inspect and check the integrity of the packaging. If the recipient finds obvious defects shall notify the carrier in place, which is bound to make the place a damage report. This entry is necessary for settling the claim!
The customer has the right not take damaged item, in this case it is necessary to prepare the carrier record of the damage immediately and also contact our online shop by phone or e-mail. Without drafted minutes of the damage with the carrier, we do not pay attention to or. complaint.
The recommended procedure for damage to contents taken over package
If the consignment does not show signs of damage and the addressee is confirmed by the pick-up protocol carriers shall become the property of the buyer. Upon receipt of the shipment is further complaints regarding damaged shipment dealt with carrier-Czech post. In case of damage to goods after opening the package, it is necessary to lodge a complaint at any Czech post office within 2 working days from receipt of the submission package in a state in which it was delivered. Czech Post will not accept a claim if the claimed defect was already evident at delivery. It is important to keep the item in its original condition, including packaging and filling.

If you have any questions you can contact us by e-mail or telephone. We will do everything in our power to've been buying with us always satisfied-we are here for you.



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